The Helpful Hardware Company Policies

Returns

You can return your standard stocking purchase up to 30 business from the date of invoice. Proof of purchase from THHC Ace Hardware Stores is required for all returns. Final Sale Products such as clearance items, used equipment, and most custom or special-order products cannot be returned. Refunds will be issued in the same manner as payment was. If returned merchandize requires testing or verification of operation, then credit may be delayed until complete.

When returning a product please do the following:

• Include a copy of the original invoice.
• For house accounts, a note with the original invoice number, purchase date, and produce item code, may be sufficient.
• Items must be unused and in new condition.

Delivery/Shipping Policy

THHC Ace Hardware stores can deliver locally within a 5-mile radius around the store and require the customer to be an Ace Rewards member.

UPS and USPS shipping is available for shipping. Standard shipping is used to ship product out unless otherwise indicated on acehardware.com. Shipping costs vary depending on the weight of the product and the shipping time frame selected. Please contact us prior to placing your online order for more information about delivery/shipping availability. Note: Signature may be required when shipping order is delivered depending on the type of item ordered and type of shipping that was chosen at checkout (standard shipping, next day shipping, second day shipping).

Payment Processing & Refunds

Online payments are acceptable using the following credit cards: Visa, Mastercard, Discover and American Express.

Any questions regarding an order or if a refund is needed, please call THHC. Refunds issued on like new and in the box products.

Privacy Policy

Your privacy is important to THHC Ace Hardware Stores. You may visit our website anonymously. We collect information from you only when you register on the site, place an order, sign up for our newsletter, fill out a form, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in other site features. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

We may use the information we collect: to personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested; to allow us to better service you in responding to your customer service requests; to quickly process your transactions; and to administer a contest, promotion, survey, or other site feature. We send our monthly emails to our customers who have subscribed or provided information via form-fills. You can unsubscribe from our email with the unsubscribe link at the bottom of the email.

This privacy policy applies to the interaction on THHC website.

Changes to This Privacy Policy

This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Terms

Helpfulhardwareco.com may contain other proprietary notices and copyright information, the terms which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed, or updated without notice. The Helpful Hardware Company LLC and their subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Helpful Hardware Company LLC Believes the customer conduct violates applicable law or is harmful to the interests of The Helpful Hardware Company LLC and its subsidiaries.

Sales and Use of Tax Notification for Online Purchases

This statement is made pursuant to the enacted notification requirements in the following states: Puerto Rico. Although we, as the seller, are not obligated to collect your state’s sales tax, this purchase is subject to state sales tax unless it is specifically exempt from taxation. This purchase is not exempt merely because it is made over the internet or by other remote means, your state, if it imposes a sales tax, requires that you report and pay the tax due on your purchases. Retailers that do not collect sales tax, including ourselves, will provide you with an end-of-year summary of your purchases to assist you in reporting and paying the tax due. Details of how to file the return may be found on your state’s department of revenue, division of taxation, or tax commission website. You must pay any sales and/or use tax liabilities due annually on your tax return from this transaction. Please note that we also may be required by law to provide your state’s department of revenue with your name, billing and/or mailing address, shipping addresses for each product, and report of the total of all your purchases from us at the end of the year.

Conditions of Use

By using this site, you signify your agreement to the following conditions of use without limitation or qualification. These conditions govern your use of the site, but not the sale or purchase of any products. Please read these conditions carefully before using this site. The Helpful Hardware Company LLC may at any time revise these terms and conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current terms and conditions to which you are bound.